IT Managed Services

services 

Dicetek provides fully Managed IT Services assuming full responsibility for managing and supporting client’s IT Systems. Acting as the client’s virtual IT department, Dicetek provides the following services:

  • IT Need Analysis : We analyze IT requirements based on client’s business needs and suggest right configuration of IT equipment (right-sizing IT infrastructure)
  • Hardware Support : We assist in procurement and maintenance of Servers, Networks, Desktops and Laptops.
  • Software Support : We audit and manage all software licenses.
  • IT Security : We protect systems from viruses and backup data.
  • We plan and put in place a full-fledged Disaster Recovery System
  • User / System Administration
  • Internet Access and Firewall Administration
  • Network Administration and Support : network all computers, monitor
    internet connectivity, network traffic and provide suitable solutions for improvement, if required
  • Web services : design and hosting of web-sites including domain registration
  • We provide SMS based applications
  • Help Desk Support : logging and tracking of calls using ITIL procedures
  • Remote system management : We solve problems promptly to meet agreed service levels by remotely accessing systems to resolve issues. This remote support capability is fully secure and comes at very nominal, fixed monthly charges.
  • Email Administration
  • Mobile Computing Support

Services